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Solution Consultant

  • Application Deadline: Dec. 13, 2021
  • Sydney
  • Application Deadline: Dec. 13, 2021
  • Sydney

Our Customer Services organization includes the Professional Services and Customer Support functions, and is made up of more than 550 Basware experts globally.

Professional Services, made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide services that help Basware customers adopt, optimize and accelerate the benefits of their Basware solutions and services. Customer Support provides professional help to our customers to manage operational and service issues that arise from using our services.

Customer Services draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.

We are now looking for a Solution Consultant to join our APAC team based in Chatswood, Sydney.

As a Solution Consultant you will be a key contributor to the Solution Consulting Services team. You will work closely with our customers and project managers to implement our solutions, end-to-end with our customers. You will be responsible for scoping, configuring, and testing Basware’s solutions as well as provide training to users.

Key Responsibilities

  • Assists in structuring, designing, estimating, and planning solutions that address the customers' identified business needs
  • Carries out implementations by capturing & translating technical requirements to clear project deliverables for our customers. Creating and updating the solution documentation
  • Configures agreed features for Basware’s solutions to meet customer’s needs including testing of end-to-end Basware Software Solutions. Implements interfaces to the existing software environment (e.g., ERP, Archive, Purchasing)
  • Consults and coaches’ customers in using our solutions efficiently, clarifies the best practices and use case scenarios related to the Basware solutions. Understands and consults on Purchase to Pay business processes
  • Creates and delivers high-quality standard training events effectively and trains the customer for best practices and use case scenarios of the solutions
  • Getting familiar with different ERP systems (e.g., SAP FI/MM, Oracle) to integrate our solutions with them

Work with great people

Hanna Ikonen
Team Leader, Customer Services
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Sam Bradner
Senior Content Designer
"Best part of my job is flexibility and variability. I don´t really have a typical day, and I like that!"
Kevin Kamau
Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Communications Specialist
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
Director, Customer Service
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."

Skills & Requirements


In order to thrive in this role, you will be a pro-active, outcome-focused consultant with at least a bachelor’s degree in computer science or similar and 2 years' experience working in a software application environment. Previous experience in the Purchase to Pay domain and/or business processes such as supply chain would be an advantage but is not essential.

  • Your technical knowledge would include
  • Experienced in SQL and XML
  • Basic understanding of technical infrastructure such as SaaS, Cloud computing, Windows Server, Microsoft SQL, Oracle, IIS, and remote desktop solutions
  • Familiarity with ERPs
  • Experience with business processes such as supply chain management is considered a plus

You will also:

  • communicate confidently with both business and technical people
  • have innovative problem-solving skills, are analytical, and have excellent attention to detail
  • enjoy continuous learning and seek opportunities to expand your knowledge of the solutions and products you work with.

Only applicants who already have the right to work full time in Australia will be considered.

Great Place to Work

  • We embrace a growth mindset.

  • We empower through accountability.

  • We dare to try.

  • We value every individual.

About the company

Basware is a cloud-based solution provider with employees all over the world. As a global company, proud of our Finnish roots, we create and deliver automated technologies to make finance and procurement processes easier and more streamlined for globally operating enterprises and their suppliers across all industries.

Trusted by thousands of organisations, we have over 9,500 businesses in more than 70 countries worldwide using Basware solutions to fulfill their procure-to-pay (P2P) needs. We are constantly innovating to help our customer simplify operations so they can spend smarter.

Basware prides itself not only on award-winning technology, but also on the talent of our people.

Our success is made possible by the hard work, daily dedication, and insatiable passion of the approximately 1,350 employees working across 14 countries, representing over 30 different nationalities.

Our culture has grown to advocate for business transparency, embrace change, enable innovation, and encourage employees to feel empowered and take accountability while driving initiatives with passion.

2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland

Anneke Van Vuuren | Contact Person

I'm interested