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Service Designer

  • Helsinki
  • Helsinki

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

We are looking for a talented service designer to join our B2B organization and help us become even more customer-centric!

You will perform customer research and form value adding and actionable insights. You will design functional and desirable digital services based on customer understanding. You are highly skilled in human-centric design practices and service design methodology. You are comfortable in leading customer interviews, co-design workshops as well as analysing findings on your own.

Key Responsibilities

  • Participate service design projects that improve our B2B business operations
  • Conduct customer research tasks, both interviews and customer surveys
  • Participate organizational and process development projects that turn our business operations lean and customer value adding

What are we looking for?

  • Over 2 years of service design experience
  • Participated of number of successful service design projects that improve customer-centricity
  • Excited to work with people and share your expertise by facilitating workshops and communicating about your findings frequently
  • Good written and verbal communication skills in English

Bonus points

  • UX Design skills
  • Experience of the B2B environment
  • Experience of the cyber security field

What will you get from us

We offer an inspiring position where you get to work with a vibrant designer community, have ample tools at disposal and continue in your learning path with regular coaching from the rest of the team!

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
Malware Analyst
"I joined F-Secure straight after graduating and now, 10 years later, I am still happy to be here."
William Jardine
Senior Security Consultant
"The freedom is a big thing for me. The trust you are doing something worthwhile."

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now.


1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

Hannu Konttinen | Contact Person

I'm interested
F-Secure

Helsinki
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