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Lead Service Designer

  • Application Deadline: Dec. 5, 2021
  • Helsinki
  • Application Deadline: Dec. 5, 2021
  • Helsinki

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

If you are an experienced service and business designer looking for the next chapter in your career, you may be just the right person to lead our B2B organization into the next, even more customer-centric level!

You have developed new service and business concepts through human-centric design approaches in many different projects and many different environments, you have created data-based insights through qualitative and quantitative customer research and participated in many digital product and service improvement projects. You have fantastic ideas tempered with pragmatic steps to turn progressive ideas into action. You are as comfortable leading a team of experts as digging into the details yourself.

Key Responsibilities

  • Lead and participate service design projects that improve our B2B business operations
  • Participate organizational and process development projects that turn our business operations lean and customer value adding
  • Participate Business Unit Strategy and OKR formulation by bringing the customer to the centre of our operations

What are we looking for?

  • Over 6 years of service design experience in various business environments, in particular B2B
  • Comfortable leading various experts and virtual teams
  • Proven track record in turning services into customer-centricity and a personal toolset for succeeding in this
  • Excited to work with people and share your expertise by facilitating workshops and communicating about your findings frequently
  • Excellent written and verbal communication skills in English

Bonus points

  • Understanding of B2B business models
  • Understanding of cyber security field

What will you get from us

We offer an exceptional position where you get to define the objectives of your role. You will work with a vibrant designer community, have ample tools at disposal and work with an organization that is eager to have you help us become more customer-centric!

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
Malware Analyst
"I joined F-Secure straight after graduating and now, 10 years later, I am still happy to be here."
William Jardine
Senior Security Consultant
"The freedom is a big thing for me. The trust you are doing something worthwhile."

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now.

1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

Hannu Konttinen | Contact Person

I'm interested

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