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Team Manager - PV Products Support and Content Services

  • Application Deadline: Dec. 3, 2021
  • Uppsala
  • Application Deadline: Dec. 3, 2021
  • Uppsala

We are looking for a Team Manager to support our newly established Pharmacovigilance (PV) Products Support and Content services team.

Demand for UMC products and services is growing, with more markets opening up and new opportunities emerging every day. Delivering the best possible value and impact from our PV products is a key priority for UMC. To support our current and future needs, a new team has been established, creating a competence and support centre for PV products. We are looking for a new Team Manager with experience in structuring, building, and managing effective teams for complex and global product support and services.

The team
Starting 1 January 2022, the team will be responsible for providing expertise, service, and support relating to PV products. The team will support customers and stakeholders along the customer life cycle - from the early stages of translating demand to ensuring proficient use of the products. The team will also leverage UMC’s expertise in understanding and managing branch-specific data and delivery-related services such as custom searches.

Our international customers and stakeholders include WHO, pharmaceutical companies, research organisations, academia, regulatory authorities, and national pharmacovigilance centres across the globe. The team will initially consist of approximately 9-10 senior staff working closely within UMC.

The role
As Team Manager, you will oversee the daily management and operational processes to ensure timely and high-quality deliveries. With a new team being established, a key responsibility for the role will be to facilitate and drive the definition and structuring of the team’s current and future services and capabilities in close collaboration with the rest of UMC.

To ensure goals and objectives are met, supporting, coaching, and mentoring team staff will be key.

Your general responsibilities will be to:

  • in close collaboration with the staff, develop, implement, and maintain a fit and scalable oper-ational model for the team;
  • ensure that the right skills and competencies are developed and put into use across the PV customer life cycle;
  • establish work processes to deliver great customer journeys from onboarding customers to maintaining and delivering effective services and support;
  • track the use of PV services and propose actions to increase impact and usage;
  • in close and active collaboration with the PV Products portfolio and development teams, con-tribute to PV Products management;
  • define goals and objectives for the team and related KPIs to track services delivered;
  • in collaboration with staff using UMC’s agile methods, continually develop work processes to ensure continuous simplification and automation of recurring tasks;
  • create and manage well-functioning teams in accordance with UMC’s values and strategies; and
  • ensure that budget targets based on UMC’s goals are met.

Work with great people

Salvador Alvarado
Pharmacovigilance Officer
"Working at UMC has given me a fantastic opportunity to make a difference in patients’ lives, by contributing to strengthening the role of medicines safety in many countries world-wide."
Pinelopi Lundquist
Head of WHO Collaborating Centre
"It’s always been important to me to contribute to the safer use of medicines, and I get to do just that in my job. Most days, I leave the office feeling like I’ve contributed to something important"
Elsa Rådahl
System Developer
"I really enjoy the variation in my work, and learning more about the different aspects of the development process and infrastructure."
Shachi Bista
Data Scientist
"The environment at UMC is very open and accepting, and there are extremely smart and dedicated people here who are always working on challenging problems."
Elki Sollenbring
Senior Pharmacovigilance Education Specialist
"I love exploring how to deliver training, like self-paced online or instructor-led distance courses. There’s so much we can do at UMC to reach people across the globe!"
Tommy Dzus
WHODrug Terminology Specialist
"My job is great because I get to use my pharmaceutical knowledge to help make the use of medicines safer across the world."

Skills & Requirements

What you will need to succeed

To be successful in this role, you need to have experience as a manager, project manager, product owner or equivalent leading senior specialist staff in customer-facing functions.

It is valuable if you have experience setting up new teams and understand leadership in a period of change. You can transition from strategic planning to operational management with ease. You are self-driven and result oriented. You have excellent communication skills both internally and externally and a clear focus on service and support quality and client satisfaction.

You have at least a Bachelor’s degree in a relevant field and are fluent in written and spoken English.

Who you are
You have a customer and service delivery mindset and are a motivating leader with an ability to help others perform at their best. Furthermore, you have a creative and adaptive approach in engaging your team to overcome obstacles.

You understand the importance of creating and maintaining good relationships with others and you have an aptitude for collaboration.

Great Place to Work

  • Real-world impact – Working for the greater good

  • Learning organisation – Skilled and curious staff

  • Flexible work hours – Allows us to be at our best

About the company

Uppsala Monitoring Centre (UMC) is a centre for international service and scientific research in the field of pharmacovigilance. We are the WHO Collaborating Centre for International Drug Monitoring, and manage the technical and operational aspects of the WHO Programme for International Drug Monitoring since 1978.

As an independent, non-profit foundation, we support the World Health Organization, regulatory authorities, and other stakeholders who share our vision of advancing medicines safety. Through research and development of new scientific methods, we explore the benefits and harms of medicines for patients, and offer products and services used by health authorities and the pharmaceutical industry worldwide.


Johanna Andersson | Contact Person

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Uppsala Monitoring Centre

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