We are looking for a Team Manager to support our newly established Pharmacovigilance (PV) Products Support and Content services team.
Demand for UMC products and services is growing, with more markets opening up and new opportunities emerging every day. Delivering the best possible value and impact from our PV products is a key priority for UMC. To support our current and future needs, a new team has been established, creating a competence and support centre for PV products. We are looking for a new Team Manager with experience in structuring, building, and managing effective teams for complex and global product support and services.
Starting 1 January 2022, the team will be responsible for providing expertise, service, and support relating to PV products. The team will support customers and stakeholders along the customer life cycle - from the early stages of translating demand to ensuring proficient use of the products. The team will also leverage UMC’s expertise in understanding and managing branch-specific data and delivery-related services such as custom searches.
Our international customers and stakeholders include WHO, pharmaceutical companies, research organisations, academia, regulatory authorities, and national pharmacovigilance centres across the globe. The team will initially consist of approximately 9-10 senior staff working closely within UMC.
As Team Manager, you will oversee the daily management and operational processes to ensure timely and high-quality deliveries. With a new team being established, a key responsibility for the role will be to facilitate and drive the definition and structuring of the team’s current and future services and capabilities in close collaboration with the rest of UMC.
To ensure goals and objectives are met, supporting, coaching, and mentoring team staff will be key.
Your general responsibilities will be to:
What you will need to succeed
To be successful in this role, you need to have experience as a manager, project manager, product owner or equivalent leading senior specialist staff in customer-facing functions.
It is valuable if you have experience setting up new teams and understand leadership in a period of change. You can transition from strategic planning to operational management with ease. You are self-driven and result oriented. You have excellent communication skills both internally and externally and a clear focus on service and support quality and client satisfaction.
You have at least a Bachelor’s degree in a relevant field and are fluent in written and spoken English.
Who you are
You have a customer and service delivery mindset and are a motivating leader with an ability to help others perform at their best. Furthermore, you have a creative and adaptive approach in engaging your team to overcome obstacles.
You understand the importance of creating and maintaining good relationships with others and you have an aptitude for collaboration.
Real-world impact – Working for the greater good
Learning organisation – Skilled and curious staff
Flexible work hours – Allows us to be at our best
Uppsala Monitoring Centre (UMC) is a centre for international service and scientific research in the field of pharmacovigilance. We are the WHO Collaborating Centre for International Drug Monitoring, and manage the technical and operational aspects of the WHO Programme for International Drug Monitoring since 1978.
As an independent, non-profit foundation, we support the World Health Organization, regulatory authorities, and other stakeholders who share our vision of advancing medicines safety. Through research and development of new scientific methods, we explore the benefits and harms of medicines for patients, and offer products and services used by health authorities and the pharmaceutical industry worldwide.