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Senior Support Consultant, 3rd line

  • Application Deadline: Dec. 5, 2021
  • Espoo
  • Application Deadline: Dec. 5, 2021
  • Espoo

3rd line Support is part of global Customer Support unit and we handle the most complex and interesting issues for our customers and internal teams. We also contribute to the serviceability and quality of our products, and to knowledge improvement of 1st and 2nd line support teams.

In this role, you get to work with our global customer issues both from individual case level but also from a holistic perspective. You work as part of a team and depending on the issue, analyzing matters individually and sometimes coordinating larger solution work.

Work with great people

Hanna Ikonen
Team Leader, Customer Services
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Sam Bradner
Senior Content Designer
"Best part of my job is flexibility and variability. I don´t really have a typical day, and I like that!"
Kevin Kamau
Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Communications Specialist
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
Director, Customer Service
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."

Skills & Requirements

We want a team member who possesses very good analytical skills and suitable experience, preferably in Purchasing and Invoicing domain. To succeed in this role, technical expertise, and experience of fluently interacting with our Product Management and R&D teams is needed. We also expect our new team member to have

  • Experience in application support, and troubleshooting
  • High knowledge of SQL Server, understanding of ERP, and experience in cloud solutions and services

  • General IT infrastructure knowledge (Networks, Virtualization, Computer hardware)

  • Basic ITIL understanding

  • Relevant business process understanding

  • Knowledge around Analytics, Webservices and OpenAPI/RestAPI as an advantage

  • Knowledge of AWS/Dynatrace/Splunk/Jira or relevant tool as an advantage

As excellent communication is one of our top priorities, we expect you to have a fluent and positive communication style. We are a global team, so you must be fluent in written and spoken English.

As significant part of the 3rd line job is to train other people and coordinate work of other support personnel, an ability and drive to teach and lead by example is expected. In this role you can also find yourself providing presentations to our global customers, so we expect you to be confident in such situations.

Most of all, a positive, forward-looking, and customer-oriented mindset is a must.

Great Place to Work

  • We embrace a growth mindset.

  • We empower through accountability.

  • We dare to try.

  • We value every individual.

About the company

Basware is a cloud-based solution provider with employees all over the world. As a global company, proud of our Finnish roots, we create and deliver automated technologies to make finance and procurement processes easier and more streamlined for globally operating enterprises and their suppliers across all industries.

Trusted by thousands of organisations, we have over 9,500 businesses in more than 70 countries worldwide using Basware solutions to fulfill their procure-to-pay (P2P) needs. We are constantly innovating to help our customer simplify operations so they can spend smarter.

Basware prides itself not only on award-winning technology, but also on the talent of our people.

Our success is made possible by the hard work, daily dedication, and insatiable passion of the approximately 1,350 employees working across 14 countries, representing over 30 different nationalities.

Our culture has grown to advocate for business transparency, embrace change, enable innovation, and encourage employees to feel empowered and take accountability while driving initiatives with passion.

2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland

Jaakko Jutila | Contact Person

I'm interested