We at our Hong Kong office are looking for a Junior Product Support Engineer who wants to work in a dynamic global organization, solving interesting, real-time problems. We are looking for ambitious professionals who would like to grow with our Application Support team.
Product Support Engineer is a key technical role within the Global Support group. Engineers use their understanding of Meltwater technologies and products and work on our customer's business objectives to drive support tickets to closure.
Key Performance Indicators would be client/sales satisfaction (as reported via feedback surveys and net promoter scores) along with the system and support SLAs being met and reduction of client churn.
What You'll Be Doing:
Fresh fruits & free drinks
Personal Branding Support
Ergonomic desks and chairs
Opportunities to travel in Europe and the U.S.
Open Source Contributions
Conferences and Tech Talks
Meltwater, a pioneer of media intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. More than 30,000 companies have used Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. Meltwater is dedicated to personal, global service built on the local expertise of 55 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community. Learn more at meltwater.com.
All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!
We are more than 2000 people across the globe, so there is a lot going on. We believe in diversity and inclusion, and building teams with a wide variety of backgrounds and perspectives. This approach not only raises the quality of our products for our customers, but makes collaboration along the way much more fun.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei
And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd
On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.