F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.
The Solution Consultant supports the Account Manager to create deeper partnership with named Operator Partner(s) and F-Secure. The Solution Consultant brings added value to the standard solution by understanding customer-specific needs and technical environment, and ensures success by applying predefined processes and best practices. Solution Consultant acts as a local resource, near the partner, speaks the local language and acts as a clear contact point and feedback route for Operator Partner(s).
Develop and execute operator specific customer journey programs, ensure maximum volume of activations for F-Secure products. Ensure high consumer and operator partner NPS.
Train operators' sales channels and customer care units to sell and support F-Secure products. Assume a pre-sales role as part of operator account team, ensure high success rate for key initiatives.
Present technical aspects of offered solutions to Partners, consult in initial feasibility negotiations, and assist Sales (and Solution Consulting) in pre-sales and RFX/customer offer process.
Plan, schedule, manage and document solution implementation and upgrade projects.
Responding to technical queries from customers and acting as first point of contact for own accounts in technical matters.
Service review process execution, including service review meetings, service quality reporting and service improvement plan. Collecting and sharing Partner feedback.
Documentation and assessment of Partner’s provisioning and other service processes.
Communicate proactively to partner about roadmaps, new versions, hot fixes and service-related topics.
What are we looking for?
Over 1,700 amazing colleagues in nearly 30 offices
Possibility to protect the world
Work with best of class experts who care
Relaxed, open and fun working environment
68+ of nationalities
Global with the spirit of a small company
You can’t design culture!
The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.
See yourself here? Bring your best self and apply now.
1988F-Secure established under the name Data Fellows
1992First public hysteria about a computer virus
2002First Antivirus for mobile phones
2004F‑Secure Labs launches first antivirus industry blog
2009F‑Secure’s next step into the cloud
2015F-Secure aims to become the leading European cyber security company
2018MWR InfoSecurity joins F-Secure