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Solution Consultant - Operator Sales (APAC)

  • Application Deadline: Dec. 15, 2021
  • Kuala Lumpur
  • Application Deadline: Dec. 15, 2021
  • Kuala Lumpur

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

The Solution Consultant supports the Account Manager to create deeper partnership with named Operator Partner(s) and F-Secure. The Solution Consultant brings added value to the standard solution by understanding customer-specific needs and technical environment, and ensures success by applying predefined processes and best practices. Solution Consultant acts as a local resource, near the partner, speaks the local language and acts as a clear contact point and feedback route for Operator Partner(s).

Key Responsibilities

  • Develop and execute operator specific customer journey programs, ensure maximum volume of activations for F-Secure products. Ensure high consumer and operator partner NPS.

  • Train operators' sales channels and customer care units to sell and support F-Secure products. Assume a pre-sales role as part of operator account team, ensure high success rate for key initiatives.

  • Present technical aspects of offered solutions to Partners, consult in initial feasibility negotiations, and assist Sales (and Solution Consulting) in pre-sales and RFX/customer offer process.

  • Plan, schedule, manage and document solution implementation and upgrade projects.

  • Responding to technical queries from customers and acting as first point of contact for own accounts in technical matters.

  • Service review process execution, including service review meetings, service quality reporting and service improvement plan. Collecting and sharing Partner feedback.

  • Documentation and assessment of Partner’s provisioning and other service processes.

  • Communicate proactively to partner about roadmaps, new versions, hot fixes and service-related topics.

What are we looking for?

  • Diploma/Degree in Engineering or IT and/or similar field.
  • Fluent in spoken and written English.
  • Preferably Chinese-speaking to serve Hong Kong customers.
  • Experienced in Operator Sales and well-versed in Operator Sales functional competencies.
  • 4-7 years of working experience.
  • Technology savvy to enable leveraging on technology to increase customer benefits from our services.
  • Technical competent in F-Secure products and operator technical environment is an advantage.
  • Willing to travel around APAC countries.
  • Experience in cyber security domain or field is an advantage.
  • Basic project management skills.
  • Good communication skills in relationship building and networking.
  • Good presentation skills.
  • Customer focus.
  • Ability to cope with pressures and multiple ongoing activities.

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
Malware Analyst
"I joined F-Secure straight after graduating and now, 10 years later, I am still happy to be here."
William Jardine
Senior Security Consultant
"The freedom is a big thing for me. The trust you are doing something worthwhile."

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now.

1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

Anand Renukanand | Contact Person

I'm interested

Kuala Lumpur
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