Meet with the team
The Enterprise team brings in and works with our most important and premium enterprises clients across the region, including identifying business problems and understanding strategic business goals, coaching and consulting clients the way they think about social media, online editorial, print, and other types of data, on what the media monitoring and analysis goals should be and how to achieve them.
We are aiming to turn external data into credible insights that are used to measure organizational performance, track competitor and industry development, monitor the government regulation changes, manage PR crisis, conduct consumer insights and leverage innovative opportunities for our clients by using Meltwater solutions. We are a team of experienced consultants who are proud to be our clients’ trusted business partner in using media intelligence and social analytics.
About Key Account Director
As a Key Account Director, a member of our growing Enterprise team, you will be at the cutting edge of the media intelligence space by driving strategy and widespread product adoption among an assigned portfolio of our high yield and high potential clients. You will challenge existing norms within our industry and act not only as an expert in Meltwater's product set, but as an extension of our clients communication and marketing teams. You will focus on the retention and growth of the assigned Enterprise customer base in the Greater China Region.
Success in this position requires exceptional consultation, strong business acumen, the ability to thrive in a dynamic, team-focused environment, and a passion for helping clients achieve results. Measures of success include personal client growth target, client satisfaction and retention levels, and contribution to the overall sales team.
What will you be doing?
Manage a high yield and high potential enterprise client portfolio (varies from 2-4 million USD) to make sure they are achieving their desired outcomes are educated on best practices, renew, and expand their contracts
Responsible for customer satisfaction, retention, and expansion of existing accounts in Greater China
Increase revenue by negotiating contract renewals for long-term subscriptions while developing up-sale and cross-sale opportunities in partnership with enterprise sales
Build a trusted relationships within the client's organization at all levels including C-Suite Executives, decision makers, and end users through frequent client engagement & numerous proactive customer touch points to increase value, drive market share and maximize the customer satisfaction
Provide timely assistance and support to clients regarding their dashboard and report generation, query building/checking, anything related to our solutions, making sure to prioritise client satisfaction
Analyze news and social media data to conduct quantitative research in order to help clients to understand how audiences relate to specific events, topics or within a specific audience group from social media, web, forums, news and blogs, as well as uncover trends and insights that emerge from this data
Build the instincts to recognize organizational, financial and behavioral structures and obstacles
Anticipates customer needs and adapts strategic plans in order to achieve mutually beneficial long-term objectives and goals
Maintain an active pipeline of forecasted sales to meet monthly, quarterly and annual quota objectives.
Own churn, retention and growth monthly targets for your specific client accounts
Inform and drive knowledge by challenging the status quo across traditional and social channels
Understands the media intelligence competitive landscape
The perks of working with us!
Competitive Compensation Package
Prizes, spiffs, and additional sales incentives.
20 paid holidays
Training program, conference, seminar for your personal and professional growth
Comprehensive Medical insurance for you
Business travel life insurance
Fun, ambitious and international working environment
Fun team outings
Well stocked kitchen with lots of snacks and drinks
We would love to see…
Bachelor’s Degree in any discipline with good academic results
At least 5 years of solution selling, account management or relevance experience in the area of technology, data analytics, market research, public relation, digital marketing, or in fast paced business environment; At least 2 years of experience closing business
Proven track record of consistently meeting and exceeding target
Strong executive presence with excellent verbal and written communication skills in English and Mandarin
Ability to develop a strong relationship at operational and executive levels
Ability to work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
Ability to prioritize a mixed book of accounts, convey a clear position on the opportunities you have with each and organize/rally a supporting team behind your efforts
High attention to detail and a consultative, highly tailored client experience
Passion and commitment for customer success
An open minded, result driven, self-starter with natural leadership qualities
Competitive salary & bonuses
Accelerated Career Path
Responsibility & Ownership from Day One
An Irreverent & Fun-Filled Work Environment
Overseas Conference & Progression Opportunities
A uniquely Meltwater culture like no other
Flat hierarchy and strong support groups
Diverse, high-performance & collaborative teams
Generous vacation leave & medical benefits
Global presence with flexible work arrangements
Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.
Meltwater is recognized as a great place to work for talents globally. We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2018” by Great Place to Work™.
Meltwater operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. Learn more on https://www.meltwater.com/ and https://outsideinsight.com/
Our culture is based on a fundamental belief in people and the potential they possess.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei
And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd
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