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Account Manager, JAPAN

  • Tokyo
  • Tokyo

Meet with the team

At Meltwater, we believe that our success is directly tied to the business value our clients derive from our media intelligence solutions.

To ensure clients realize business value at every stage in their journey with us, our Client Success team is committed to delighting our clients with every interaction - from understanding client needs to delivering the right set of offerings that result in highly successful clients.

About Account Manager

You will act as the trusted partner for your clients to consult them on how to meet their business objectives and guide them through their business decisions with Meltwater.

You will be dedicated to maintaining strong relationships with our clients and proactively seeking out opportunities for growth during the life of the client’s subscription. You will partner with various parties to provide a seamless client experience and always have your clients' best interest in mind to ensure they are set up for success.

The ideal candidate with experiences in Sales & Client Management will thrive in a fast-paced, start-up environment while managing the full client life-cycle.

Measures of success include revenue delivered, client relationship development, up-sell and optimization effectiveness, client satisfaction and retention levels, and contribution to the overall sales team. Territory will be clients based in Japan.

What you will be doing

  • Overall accountability for your client’s success, which includes: increasing engagement, product demonstrations, customer retention and growth, and overall satisfaction

  • Establishing a trusted strategic advisor relationship with your clients and driving continued value of our products and services

  • Create and implement Success Plans to drive clients towards the adoption of additional use-cases

  • Train new clients on how to use the Meltwater platform in a way that is tailored to their specific use-case and implementation

  • Own, drive and lead the renewals process end to end (from opportunity identification to negotiation to close)

  • Proactively engage with key decision makers to identify clients needs, requirements and uncover roadblocks to ensure on- time commitments

  • Maintain and report forecast of renewals in your territory

  • Work collaboratively with sales operation to negotiate and execute the renewal contracts that align with client goals

  • Analyze data and trends to discover and identify the upsell/cross sell opportunities within your client base

  • Monitor clients usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success

  • Develop a good understanding of typical business challenges faced by our clients and common objectives to appropriately map Meltwater features and associated business benefits to address their needs

  • Serve as the voice of client and collect feedback to drive continuous improvement across all areas including product

Skills & Requirements

We would love to see…

  • Bachelor's degree; open minded, goal-oriented, self-driven
  • Native in Japanese (or JLPT N1) and fluent in English

  • 3-5 years experience in client facing role (account management/project management/management consulting)

  • Great communication and interpersonal skills

  • Outstanding conflict resolution, problem solving and negotiation ability

  • Ability to work independently and as a member of collaborative team member

  • Self-motivated, able to thrive in a fast-paced and high performance environment

  • Own analytical and creative mind to solve complex business problems

  • A passion for entrepreneurship, solution selling and customer service

  • Open to feedback and dedication to consistent self-improvement

The perks of working with us!

  • Awesome coworkers

  • Competitive Compensation Package - we have an uncapped commission scheme!

  • Prizes, spiffs, and additional sales incentives.

  • 20 paid holidays

  • Training program, conference, seminar for your personal and professional growth

  • Comprehensive Medical insurance for you

  • Business travel life insurance

  • Fun, ambitious and international working environment

  • Commute support(通勤手当)

  • Fun team outings

  • Well stocked kitchen with lots of snacks and drinks

  • And more…

About the company

About Meltwater

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.


Our Belief in People

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.

We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it.

Culture

Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.

  • Moro [‘mo(·)ro]
    Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
  • Enere [‘e nðr’e]
    Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
  • Respekt [re’spekt]
    Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
  • MER
    An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.


Visit our Careers Page and find out more!

Global:https://careers.meltwater.com/

Greater China:https://www.meltwatercncareer.com/


Agne Radlinskaite | Contact Person

I'm interested
Meltwater Japan

Tokyo
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