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Client Onboarding Specialist, JAPAN

  • Tokyo
  • Tokyo

About Client Onboarding Specialist

The Client Success team focuses on growing and engaging Meltwater’s user base. As a Client Onboarding Specialist , you will ensure all of Meltwater’s key clients have a positive experience within the first 30 days of their subscription. You will take charge of the full onboarding for new clients, and ensure our customers are set up for success. You play a critical role as the first point of contact for new clients who subscribe to Meltwater’s services by driving user adoption, full product implementation and setting proper expectations from the beginning - giving you complete visibility and influence over the start of a client's journey with Meltwater Japan.

What you will be doing

  • Deliver a well-executed and positive client onboarding experience for key clients, in a smooth and timely manner
  • Project management of a revolving client base month-on-month, from post-sale, account setup and management, to successful transitions into client success portfolios
  • Liaising with Client Acquisition to solidify an understanding of the client’s needs and reason for purchase, to ensure solution-based implementation
  • Work closely with Client Success to provide support to clients on all onboarding activities
  • Encourage product engagement and adoption through extensive training sessions and resources, fostering enthusiastic and passionate clients
  • Establish and nurture trusted relationships with clients within their first 30 days of their subscription, driving continuous value of our products
  • Tracking the health of your accounts, while listening to client feedback and proactively discovering areas of improvement
  • Proactively identify issues that may impact customer satisfaction, and engage all available resources for a resolution

Skills & Requirements

What we would like to see from you

  • Bachelor degree; open minded, goal-oriented, self-driven

  • Native level in Japanese (or JLPT N1) and fluent in English

  • Passion and commitment for customer success

  • Entry level / 1 - 3 years of relevant experience in client servicing / client facing roles, ideally in customer support, onboarding, implementation, account management, or project management

  • Dealt with complex or escalated customer situations and able to navigate large organizations and gain executive level buy-in

  • Strong empathy for customers, plus a passion for influencing customer revenue and growth

  • Ability to adapt to a fast-paced environment and to adopt a solution-oriented approach in client management

  • Interest in tech / media intelligence and a regular consumer of the news / media

Meltwater offers a very competitive compensation plan with accelerating commissions and tremendous upside earnings potential .

The perks of working with us!

  • Awesome coworkers

  • Competitive Compensation Package

  • Prizes, spiffs, and additional sales incentives

  • 20 paid holidays

  • Training program, conference, seminar for your personal and professional growth

  • Health Insurance and Annual Health Exam

  • Fun, ambitious and international working environment

  • Commute Transportation Allowance(通勤手当)

  • Fun team outings

  • Well stocked kitchen with lots of snacks and drinks

  • And more…

About the company

About Meltwater

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.


Our Belief in People

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.

We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it.

Culture

Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.

  • Moro [‘mo(·)ro]
    Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
  • Enere [‘e nðr’e]
    Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
  • Respekt [re’spekt]
    Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
  • MER
    An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.


Visit our Careers Page and find out more!

Global:https://careers.meltwater.com/

Greater China:https://www.meltwatercncareer.com/


Agne Radlinskaite | Contact Person

I'm interested
Meltwater Japan

Tokyo
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