About Client Onboarding Specialist
The Client Success team focuses on growing and engaging Meltwater’s user base. As a Client Onboarding Specialist , you will ensure all of Meltwater’s key clients have a positive experience within the first 30 days of their subscription. You will take charge of the full onboarding for new clients, and ensure our customers are set up for success. You play a critical role as the first point of contact for new clients who subscribe to Meltwater’s services by driving user adoption, full product implementation and setting proper expectations from the beginning - giving you complete visibility and influence over the start of a client's journey with Meltwater Japan.
What you will be doing
What we would like to see from you
Bachelor degree; open minded, goal-oriented, self-driven
Native level in Japanese (or JLPT N1) and fluent in English
Passion and commitment for customer success
Entry level / 1 - 3 years of relevant experience in client servicing / client facing roles, ideally in customer support, onboarding, implementation, account management, or project management
Dealt with complex or escalated customer situations and able to navigate large organizations and gain executive level buy-in
Strong empathy for customers, plus a passion for influencing customer revenue and growth
Ability to adapt to a fast-paced environment and to adopt a solution-oriented approach in client management
Interest in tech / media intelligence and a regular consumer of the news / media
Meltwater offers a very competitive compensation plan with accelerating commissions and tremendous upside earnings potential .
The perks of working with us!
Competitive Compensation Package
Prizes, spiffs, and additional sales incentives
20 paid holidays
Training program, conference, seminar for your personal and professional growth
Health Insurance and Annual Health Exam
Fun, ambitious and international working environment
Commute Transportation Allowance（通勤手当）
Fun team outings
Well stocked kitchen with lots of snacks and drinks
With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.
Our Belief in People
For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.
Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.
At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.
We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it.
Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.
Visit our Careers Page and find out more!