Right now, we are looking for a Service / Roaming Delivery Coordinator to Telia Carrier, Operator Delivery, EMEA Team 2. I am Andreas Gebauer and I am leading Operator Delivery. We are a great bunch of people, and I am super proud of every member of our team.
YOUR NEXT CHALLENGE?
You will be responsible for customer deliveries end-to-end, i.e. communication to customers, suppliers and internal units, support system registrations, delivery escalations. You will also be involved when it comes to making process and system improvements; and encouraged to make recommendations.
What is Service Delivery? Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a result. Good service delivery provides clients with an increase in value.
What is Operator? This refers a segment of Telia Carrier customers, who are traditionally not solely content/IP focused, such telecommunications’ carriers, mobile providers, multinational corporations (MNCs) and in some cases some small to medium enterprises (SMEs)
Service Delivery team mission statement is: To be the dedicated engine responsible for delivering all network related orders across multiple product portfolios/technologies whilst securing customer experience by providing concise communication throughout the delivery cycle aligned to measurable and visible lead times to ensure that we deliver right first time - every time.
The generic role of the Service Delivery Coordinator – Operator EMEA T2; reporting to the Manager of Operator Delivery; you will work as part of Telia Carrier Service Delivery & Network Procurement unit, being the coordinating interface during the delivery of customer services. End-to-end responsible for Customer deliveries. The Delivery Coordinator owns the delivery of the Customer order and is ultimately accountable for the delivery fulfilment end-to-end, the quality and timely delivery of the service.
Day to Day tasks;
Key Internal Contacts:
Key External Contacts:
WHO ARE YOU?
A minimum of Three (3) plus experience in Service Delivery within the telecommunications’ industry
Good understanding in telecommunications’ technologies such as IP, VoIP, Mobile Data, Ethernet alongside knowledge in network build and design
Post-secondary education/university degree is desirable
Experience of working to ITIL framework would be advantageous but not essential
Are you interested in communicating with customers and suppliers, work with a variety of different tasks in a team of great people? If you like joining my team, at our Warsaw or Solna office, apply for the job! Do you need to know more, contact me via email on [email protected] Selection is ongoing, so do not hesitate to get in touch.
Welcome to TeliaCarrier – Home to your next big opportunity!
From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.
Telia Carrier, formerly part of Telia Company, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated. Unlike most of our competitors, we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, the US and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. AS1299 is currently the #1 ranked global IP backbone and with more than 450 local access partners around the world, we are the backbone of your business, wherever you are.
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