We are seeking a technical Support Engineer to join our Business Applications Support Team at our Bay Area Office. The ideal candidate should have 5 to 7 years of experience as a Tier 2 & Tier 3 Technical Support Engineer, and preferably have a passion for supporting quality product. Responsible for providing user support for our Business Applications. Relies on experience and judgment as well as pre-established procedure and instructions to identify, research and resolve technical problems presented through Tier 2 & 3 tickets. Documents, tracks and monitors the problem to ensure a timely resolution. This position works closely with our users, Support Lead, CRM Manager and Product Management. We want someone who is opinionated, a strong team player, and will advocate for our users!
Candidates should expect to be involved in product development and providing input on new features. Interpersonal skills are essential as interaction and cooperation with other teams will be part of your day-to-day. Most importantly, you must demonstrate a passion for your profession!
Meltwater offers you:
Fresh fruits & free drinks
Personal Branding Support
Ergonomic desks and chairs
Opportunities to travel
Open Source Contributions
Conferences and Tech Talks
Meltwater builds digital intelligence and marketing solutions for a global client base. All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!
Have a look at what life is like at Meltwater. We are more than 1500 people across the globe, so there is a lot going on. To learn even more about who we are and what we do, visit our company profiles on Xing, LinkedIn, Facebook, and Twitter.
Bay Area, CA, USA +1 more