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Customer Success Manager

  • Applications are considered on a rolling basis
  • Melbourne
  • Applications are considered on a rolling basis
  • Melbourne

The mission
Most will agree that universities and colleges are quintessential to a well-functioning society. However, with their inherent complexity in operations and immense size, they are among the most difficult organisations to run efficiently. TimeEdit is on a mission to solve this by delivering the most comprehensive suite of efficient resource management tools to the higher education sector globally. We are the fastest growing provider in the industry, and more and more universities are discovering TimeEdit to solve their scheduling and resource management needs.

The challenge
As the market is transitioning from legacy monolites, excel spreadsheets and home-grown has-beens, the TimeEdit customer success team is pivotal in easing the digitization process for our customers. This critical function is responsible for implementing TimeEdit across universities, drive ongoing adoption and ensure retention. You will be part if the global Customer Success team where you will primarily focus on the ANZ market.

The role
As a Customer Success Manager within the TimeEdit customer success team, you will...

  • Own and manage customer relationships to showcase the value of TimeEdit and ensure customer happiness, engagement and retention

  • Be responsible for the technical set-up and configuration of TimeEdit throughout the customer lifecycle after onboarding

  • Conduct workflow conversations to advise optimal structure and workflow for each customer

  • Train and educate customers on how to effectively utilize TimeEdit to receive maximum value from the product

  • Deliver first line support in close collaboration with our support team

  • Be a product expert and understand how different tailored TimeEdit set-ups and workflows serve different purposes and demands

  • Serve as a trusted advisor, and represent the voice of the customer to inform our sales process and product roadmap

  • Collaborate closely with Sales to support renewals, and expansion opportunities

Work with great people

Steinar Morland
VP of Business Development
"The office lighting is really flattering. That, together with the awesome customer feedback, are two main reasons behind our high confidence that we'll be global leaders soon. "
Linn Treutiger
Product Owner
"TimeEdit combines young conviction with balanced experience in a pretty unique way. I genuinely love the dynamics across our teams. "
Malin Magnander
Implementation Manager
"The close collaboration with our customers is the first, second and third best thing about this job. Well, together with my coworkers who also qualify for first, second and third."
Peter Mårtensson
Implementation Manager
"I've been a TimeEdit user for years before joining the team. The highlight as a user was the annual TE Summit, and I think the highlight as a TE team member will be the same (but 10x as cool)."

Skills & Requirements

We urge you to apply if you…

  • Have previous experience from working directly with software implementations, either as a Customer Success Manager / Customer Support Agent / Implementation Manager or similar at a SaaS company or have a background within higher education and an interested in timetabling software

  • Knowledge of, and technical acumen relevant to, implementation of SaaS products and services

  • Have exceptional communication skills, highly organized, collaborative and detail oriented

  • Are empathetic, positive attitude with a desire to help our customers reach their goals

  • Are driven, self-motivated, enthusiastic and with a “can do” attitude

  • Have experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals

Great Place to Work

  • $2,500 grant for personal development

  • Monthly stipend for gym membership

  • Growth opportunities

  • Awesome company retreats and regular team outings

  • Modern office spaces in the heart of Gothenburg

  • Flexible hours and a remote friendly environment

About the company

TimeEdit was established in Gothenburg in the mid 90’s by an astrophysicist making a timetabling application from an Excel sheet on crack. Since then, the system has been professionalised and developed further to arguably become the world’s most modern fleet of resource management tools for higher education institutions.

Today, TimeEdit is one of Scandinavia’s fastest growing Edtech companies. On average, our customers spend 20% less on facilities, representing more than 4MEUR (!) in savings per year (yes, we’re pretty proud of that!). Less money spent on empty rooms means more resources allocated to research projects and higher education quality.

We recently celebrated our 150th customer and are growing fast through new exciting applications and a global roll-out. Today, more than half a million students, teachers and schedulers use our products every day (yes, we’re pretty proud about that, too!).

Our office is located at Kungsportsplatsen in the heart of Gothenburg. There’s standing desks, great coffee (according to most), open areas, closed offices and a very BBQ friendly terrasse.

Context, not controlIf the team is fully cognizant of our purpose and how it maps to TimeEdit's current state of business, we believe we can make much better decisions and accomplish far more than through a top-down management model.

Swing for the fencesWe encourage experimentation. Better to try and sometimes fail than to sit tight and… fail for sure. Each mistake carries a lesson, and we make sure to learn from it.

Judgement > PoliciesSocial media policy. Travel policy. Buy a round of beers at an event policy. Work from home policy. Nay. Our policy on these (and most things) consists of three words: Use good judgement.

Work-life fitWe're scaling a company where people can build their work around their life, not the other way around. Flexibility means you're in the driver's seat to create a schedule that works for you, your passions, and the people you love.

Wessel Bronstring | Contact Person

I'm interested
TimeEdit

Melbourne
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