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Associate, Operational Excellence

  • Chandigarh
  • Chandigarh

The Customer Services organization includes the Professional Services and Customer Support functions, and is made up of more than 550 Basware experts globally.

Professional Services, made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide services that help Basware customers adopt, optimize and accelerate the benefits of their Basware solutions and services. Customer Support provides professional help to our customers to manage operational and service issues that arise from using our services.

Customer Services draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.

Business Function description. Customer Services (CS) team @ Basware is committed towards success of our customers. We in CS are focused on serving our customers beyond expectation by providing end to end services for Source-2-Pay (S2P) solutions across the globe.

Team description. Basware’s Operation Excellence team is responsible for ensuring and enhancing the overall quality of all the projects globally. Team makes sure that the projects comply to the Basware processes and procedures by running audits and compliance checks

Key role responsibilities (“Your Contribution”)

As an Associate, Operational Excellence your responsibilities will include:

  • Work as a part of global operations team and collaborate with different stakeholders (Project Managers / Sales Team / Account Managers / Project Governors) to initialize projects in Basware PPM application.

  • Ensure documentation is maintained appropriately for each project and required support is provided to internal stakeholders to maintain projects in Project Management application.

  • Perform various defined administrative tasks. Monitor and report progress on monthly, quarterly, and yearly level, using relevant metrics.

  • Perform various outcome driven controlling and compliance related tasks and propose and execute development initiatives.

  • When appropriate, communicate progress and goals to internal audiences.

  • Generate various reports to assist internal stakeholders in planning of Projects and Resources.

Work with great people

Hanna Ikonen
Team Leader, Customer Services
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Sam Bradner
Senior Content Designer
"Best part of my job is flexibility and variability. I don´t really have a typical day, and I like that!"
Kevin Kamau
Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Communications Specialist
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
Director, Customer Service
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."

Skills & Requirements


In order to thrive and succeed in this role, we expect you to have following skills:

  • 2-4 years of relevant business/solution/industry experience.

  • Fluent English (written and spoken).

  • Basic knowledge/concepts of SDLC and Agile model.

  • Self-motivated with attention to detail and commitment to continuous improvement

  • Ability to multitask and communicate effectively with respective stakeholders.

  • Strong analytical skills

Great Place to Work

  • We embrace a growth mindset.

  • We empower through accountability.

  • We dare to try.

  • We value every individual.

About the company

Basware is a cloud-based solution provider with employees all over the world. As a global company, proud of our Finnish roots, we create and deliver automated technologies to make finance and procurement processes easier and more streamlined for globally operating enterprises and their suppliers across all industries.

Trusted by thousands of organisations, we have over 9,500 businesses in more than 70 countries worldwide using Basware solutions to fulfill their procure-to-pay (P2P) needs. We are constantly innovating to help our customer simplify operations so they can spend smarter.

Basware prides itself not only on award-winning technology, but also on the talent of our people.

Our success is made possible by the hard work, daily dedication, and insatiable passion of the approximately 1,350 employees working across 14 countries, representing over 30 different nationalities.

Our culture has grown to advocate for business transparency, embrace change, enable innovation, and encourage employees to feel empowered and take accountability while driving initiatives with passion.

2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland

Ankita Sharma | Contact Person

I'm interested

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