As a Project Manager, you will be the main point of contact for some key clients in Europe and will be responsible for the following:
Global project roll-out and run phases coordination
Create positive project outcomes by managing commitments, expectations, and timelines, regardless of project status or types of deliveries (software or research), so that client stakeholders feel continually informed and empowered.
Coordinate the roll-out of our software platform between internal stakeholders, customers, and key partners worldwide, while staying on timeline (or effectively communicating changes to timeline if parties agree and are supportive).
Manage projects by breaking them into distinct actions with single owners, composed of dependencies and deliverables, while updating and reporting on actions to all stakeholders.
Set-up and maintain governance processes and framework, and ensure these are accessible and create handrails as well as documented paper trails.
Organize knowledge management and share best practices internally.
Implement, manage, and maintain project management tools and processes.
Ensure consistency at global, regional, and local levels.
Facilitate up sell and cross sell opportunities in support of the account management team.
Liaise with our Product team on roadmap questions and feature requests.
Customer care and communication
Develop a relationship of trust with multiple stakeholders and client teams.
Ensure operational Day-to-day interactions with clients.
Provide regular status updates to your clients.
Address any urgent questions or last-minute requests in a timely manner.
Social Intelligence adoption program ownership
Ensure overall long- term client satisfaction and project success, contributing to the expansion of our social intelligence program.
Monitor the adoption and usage of our solutions across client teams.
Contribute to various evangelization initiatives (workshops, events, internal pitch) and develop specific content to raise awareness about your program.
Contribute to the client user community extension
Set a continuous improvement mindset on our social intelligence technologies, ensure social intelligence is fully integrated into client’s digital ecosystem, ensure social intelligence as a go-to-source in strategic decision making for clients
Skills & Requirements
2 to 5 years of project management preferably in digital agencies or consulting firm
Experience with monitoring platforms, market research, web analytics or BI tool
Fluent in English and French is mandatory. A third language is a plus.
Outstanding communications and presentation skills. Your insights and presentations provoke debate and compel action with a non-academic, accessible style
Strong organizational skills. Comfortable with fast pace environment and able to prioritize
High level of autonomy and decision making capabilities. Ability to manage complex projects.
Ability to interact with both operational and C-Level contacts.
Strong interpersonal skills. Comfortable working closely with Consumer Insights, Digital Marketing, PR and Corporate Communication divisions.
Efficient working knowledge of Microsoft Office and Google Suite
Functional knowledge of the Luxury and/or pharma and/or food industry is a plus.
PMP, PRINCE II or Microsoft Project certification is a plus.
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
About the company
Linkfluence a Meltwater Company, first started as a passion project between four students with an ambitious goal: to understand and “map” the social web. Today, Linkfluence is a leading AI-enabled consumer insights company that turns social data into valuable insights for global brands. Our hybrid combination of AI and human expertise is what sets us apart from other social listening players in the industry.
We serve over 500 clients worldwide across all industries, from global brands like LVMH, Nike, and Ralph Lauren, to Danone, Pernod Ricard, and Porsche.
In 2021, Linkfluence was acquired by Meltwater, a leading global provider of media intelligence and social analytics. This important achievement and milestone further highlights Linkfluence’s core mission and vision. This also represents a huge opportunity for growth for the company and for Linkfluencers.
Meltwater’s Artificial Intelligence department is composed of several teams grouped under a single entity called Fairhair.ai, an open data science platform.
Our team is young, diverse, ambitious, and growing rapidly. We have 180 people of over 20 different nationalities spread across our offices in Paris, London, San Francisco, New York, Düsseldorf, Shanghai, and Singapore. We are a multicultural organization and are committed to a gender-balanced workforce.
If you’re passionate about staying on top of online trends, if your ambition is to help companies serve their customers, if you’re curious about what’s happening in the world and love to listen to others, and if you’re thrilled to be a part of shaping the future of social media intelligence, then we want to hear from you!