Oh oh! Awesome! {$ msg.text $} ({$ msg.count $})

Senior Content Designer

  • Applications are considered on a rolling basis
  • Chandigarh
  • Applications are considered on a rolling basis
  • Chandigarh

Products, R&D and Production business function is responsible for ensuring that Basware continues to provide its customers with industry leading SaaS solutions to simplify operations and spend smarter. This global function creates and executes the product strategy, new product innovations, roadmap, design, product development and product launches for Basware’s global product portfolio. Together with other Basware units, Products, R&D and Production ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio.

The goal of Products and R&D Operations is to support Products and R&D in operational practices and processes by developing, maintaining and continuously improving the related processes, instructions, training material, tooling, KPI reporting and knowledge sharing. By centralizing the operations, higher level of alignment, compliance and efficiency can be achieved while Product Management and R&D experts can focus on their core responsibilities.

The goal of Products and R&D Operations is to support Products and R&D in operational practices and processes by developing, maintaining and continuously improving the related processes, instructions, training material, tooling, KPI reporting and knowledge sharing. By centralizing the operations, higher level of alignment, compliance and efficiency can be achieved while Product Management and R&D experts can focus on their core responsibilities.

We are now looking for a Position Senior Content Designer to o join our team.

Work with great people

Hanna Ikonen
Team Leader, Customer Services
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Sam Bradner
Senior Content Designer
"Best part of my job is flexibility and variability. I don´t really have a typical day, and I like that!"
Kevin Kamau
Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Communications Specialist
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
Director, Customer Service
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."

Skills & Requirements

In this role, you will be responsible for producing content for Basware internal and Basware partner audience who provision, configure and deliver, support and invoice for Basware services. Unlike the end users, your audience is the more technically oriented users who enable the product which is run as SaaS service, for the end users. You are the owner of Basware product documentation that enables the Basware Order-to-Cash (O2C) process.

As a Senior Content Designer you are collaborating with subject matter experts across different Basware units like designers, product management, R&D, operations, customer services, partner enablement and finance. You will work closely with other content producers in user experience design team and center of excellence teams in customer services and partner enablement.

You excel in curating material created by others. You add value by normalizing and cataloguing the materials making them easier for the target audience to locate and use. You have multimedia creations skills to produce for example overview type video content which is easy to consume and increases adoption among the target audience.

You’re a design thinker who knows your audience and can create content that empowers the users to both understand the wider context (why), and foremost simply to get their job done (what and how). You can take in complex information and communicate it to users in a clear, concise and accurate manner without unnecessary jargon. You enjoy getting to know new tools and technologies, and when you have a question, you're not afraid to open your mouth. You are passionate about continuously improving the related processes and tooling.

At Basware, you will

  • Design product provisioning, configuration, delivery, support and billing documentation together with product management and customer services

  • Take ownership and maintain Basware internal-and partner-facing product documentation

  • Curate, normalize and catalog material created by others making it easier to locate and consume

  • Concept, author, and edit internal-and partner-facing contentuser interface copy for Basware services of Basware products (SaaS services)

  • Produce multimedia content where relevant

  • ****Design product documentation together with product management

  • Coordinate localization efforts for user interface texts, user guides, and service descriptions

  • Author and edit user guides and online helps in DITA XML

  • Create and maintain documentation for our design system

  • Edit developer documentation in our style guide

  • Proofread partner-facinguser assistance and other customer-facing content

  • Engage in terminology work and help harmonize the terminology used in various Basware services

  • Develop processes for content design and internal- and partner-user documentation

Candidate qualifications

  • B.Sc.Master’s degree in languages, translation, or a similar field combined with 5 year experience in technical documentation preferably in software industry

  • Experience of Cloud/SaaS business is an advantage

  • Experience of Procure-to-Pay process domain is an advantage

  • Experience of creating a documentation framework is an advantage

  • Excellent English skills, knowledge of other languages, especially Finnish, is an advantage

  • A self-starter with the ability to work independently and to meet deadlines

  • A self-leader with the ability to seek out the value of deliverables and prioritize accordingly

  • Knowledge of DITA XML and modular documentation

  • Ability to effectively manage multiple projects and deadlines

  • Ability to work with teams in different locations

  • Experience of working on software delivery projects

  • Experience of producing content for developer audience: APIs, integrations

  • Experience in Confluence, JIRA, and Git

  • Knowledge of XML, XSLT, JSON, HTML, Python, Swagger, Postman

  • Knowledge of DITA XML and modular documentation

Great Place to Work

  • We embrace a growth mindset.

  • We empower through accountability.

  • We dare to try.

  • We value every individual.

About the company

Basware is a cloud-based solution provider with employees all over the world. As a global company, proud of our Finnish roots, we create and deliver automated technologies to make finance and procurement processes easier and more streamlined for globally operating enterprises and their suppliers across all industries.

Trusted by thousands of organisations, we have over 9,500 businesses in more than 70 countries worldwide using Basware solutions to fulfill their procure-to-pay (P2P) needs. We are constantly innovating to help our customer simplify operations so they can spend smarter.

Basware prides itself not only on award-winning technology, but also on the talent of our people.

Our success is made possible by the hard work, daily dedication, and insatiable passion of the approximately 1,350 employees working across 14 countries, representing over 30 different nationalities.

Our culture has grown to advocate for business transparency, embrace change, enable innovation, and encourage employees to feel empowered and take accountability while driving initiatives with passion.


2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland

Lovedeep Behl | Contact Person

I'm interested
Basware

Chandigarh
Visit website