Key Account Management (KAM) Support - M Power (Guangzhou based)
About This Role
You will be closely working with the Key Account Management (KAM) team to identify clients’ needs and provide best in class service to ensure clients well understand their “Outside Insights”. From tracking impact and sentiment analysis in real time to digging out insights of the competitors’ online footprint, we help our clients to grab the bigger picture of their industry as a whole.
Together with KAM, you will be managing projects of our key clients in China.. You will be responsible for gathering, structuring and analyzing media data from various media outlets across traditional and social media channels, interpreting this data and drawing recommendations on key stories impacting our clients. Your work will be influencing clients’ business on various levels including their long-term strategies as well as short-term decision making.
What you will be doing?
Assist Key Account Management team to serve Meltwater clients in achieving their media monitoring goals
Responsibilities include media monitoring, media data analytics, deep diving into competitor landscape analysis, brand audit reports, consumer insights reports, campaign performance reports, tracking media exposure and volume, etc
Utilize our Meltwater proprietary software, Microsoft Excel, PowerPoint and other analytics tools to cover the end-to-end process of pulling out raw data, analysing and extracting insights
Work extensively with Client Success team to assist in on-boarding training, customers’ need analysis and enhancing the customer satisfaction
Nurture and strengthen client’s understand of the media space and their brands' performance
Skills & Requirement
We would love to see…
Attention to detail
Good command of writing skills in and English and Chinese, with experience in both qualitative and quantitative reporting would be considered as an asset
Proficient in using Microsoft Excel, pivot tables, Vlookup, etc
Team player, innovative and proactive to make contributions to team
Strong analytical skills and logical thinking - ability to translate data into actionable insights, uncover correlations and ask “What does this mean?” to the data
Willingness to learn more
The perks of working with us!
Paid sick leave
Social insurance & Provident fund
Free drinks and snack in the office
Regular company subsidized cultural events eg. team dinner, drinks, offsite events
About the company
With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.
Our Belief in People
For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.
Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.
At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.
We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it.
Our values are at the core of our culture, and they can be summed up by the acronym MER, which means morein Norwegian. These values are our commitment to our employees and our customers.
Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
Enere [‘e nðr’e] Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.